IF, when you log into TheBetEngine, you are prompted to enter an activation code, then please refer to the following:
To retrieve your activation code, please go to http://www.thebetengine.co.uk/activation/tbeactivation.htm
You will be requested to enter 3 pieces of information:
- TBE Account Name
This is the TBE account name that you normally enter on TheBetEngine login screen (do NOT enter your Betfair username).
- Email Address
This is the email address associated with your TBE account (i.e. the email address that was used to register your account).
- Client ID
This is located in the bottom left-hand corner of the activation screen shown by TheBetEngine. If the Client ID is shown as "unknown" then make sure you are attempting to log in using the correct Betfair account and try restarting TheBetEngine.
Once verified, your activation code will be emailed to you.
When you enter the activation code into TheBetEngine, it will activate your account and forward the code to Betfair. It will then take Betfair about 5 minutes to fully activate your account.
TBE accounts are linked to a single Betfair account. In order to log in, you must use the Betfair account that was activated for use with the software. If you attempt to log in using a different Betfair account, then you will be prompted to enter a new activation code (for which you will require a second subscription).
For security purposes, the Email Address entered must match the one on the authentication database (i.e. the one that you used when you registered your TBE account). If you have changed your email address, then you will need to Contact Support for assistance.
It can take up to 24 hours after your initial account registration, for your activation code to be generated and you will receive an email when it is ready. If you attempt to retrieve your code before the activation code has been generated then Betfair will not display a Client ID (it will show as "unknown"). If more than 24 hours has passed since you registered your account, and you are still not able to either log in to TheBetEngine or to retrieve an activation code, as per the instructions above, then please Contact Support