This message is displayed if:

1. You are trying to log in using the wrong TBE account details

Or

2. You really don't have a valid subscription to TheBetEngine

Or

3. The authentication servers are down.

Or

4. Your PC is blocking access to the servers (this is generally a temporary routing issue)

If you receive this message, please wait a few minutes and then try logging in again.

If you receive the same message, then it is possible that your router may need to be rebooted to force a new connection and resolve temporary routing issues.

If, after rebooting your router, you still receive the same message, then please try logging in again but this time hold down the CTRL key whilst you click on Login (and keep holding it down until the "Loading Betting Systems" message appears). Please note - if you force login in this manner certain items of horse and race data, i.e. those items not provided via Betfair, will not be available to you. For example, race declarations or horse filters.